Employees do not just want to work for the pay check, they want to go to work feeling happy and they enjoy everything about their work. They want their workplaces to be fun and not highly stressful, considering the fact that they are spending most of their time at work everyday.
Happy employees will lead to happy customers as every employee will feel a sense of ownership and go the extra mile to make their customers satisfied. They will take responsibility to ensure that they provide their best to wow their customers, instead of transferring their customers from one department to another, which is very common these days.
Tony Hsieh, CEO of Zappos, had a very interesting way of empowering his employees to deliver the best customer service ever. Watch his interview.
A neat and tidy worker definitely looks more pleasant and approachable than an employee who looks like he/she is in a mess. Messy hairdo, bad dress sense, body odour are turn-offs to anyone. Looking unkempt reflects a lot about how you deal with work. It infers that your files are everywhere, your handwriting is bad, and you are simply disorganised. Well, it may not be the case, but it's human nature to infer.
Look at your very best everyday so that you are well-respected by your colleagues and boss. It increases your self-esteem as well. But don't go overboard with heavy make-up and strong perfume everyday, it can be a turn-off too. Look at the mirror and ask if you like how you look, do you need a hair-cut or a makeover to increase your success at work, and work towards it.
It is common that people arrive at work on the dot but start off the day with a chit-chat in the pantry, taking their own sweet time to consume their breakfast before they get to the...
You might have encountered an unreasonable boss, customer or petty co-worker from your everyday work, which can affect your emotions and thus the delivery of your work. Remember that we're all human. No matter how professional you want to be, a destructive behavior from them can affect you. Since you can't change them, here are some tips to help you overcome these challenges.
Be tolerant of different team dynamics
You go to work everyday to earn a living and for self-growth, but there will always be external influences that may affect you or your work. Stay focused at your job and be tolerant of others with different personalities and approaches. Some people like to take the lead, while some are "slackers" who like to remain status quo, some are perfectionists, while some are error-prone. We may work better with some than others, but at work, we have to work as a team to produce good results. Build rapport with your colleagues to understand them better and why they do things the...
A snapshot of some of the attendees who attended the short crash course on First Impressions, conducted by Renee Tan. It was an interactive session filled with exercises, role-plays, sharing sessions, videos, etc, which attendees could apply the skill sets to pursue their future careers. Furthermore, SkillsFuture credits can be applied to this course, which makes it affordable for everyone.
Course includes training attendees how to write an effective resume, introduction to the various interview methods, preparation for interviews, and excelling at interviews. The attendees are ladies from various walks of life, stages, and a wide age group from 30s-60s.
1. They pay attention to their boss’ preferences and values
Smart employees observe the preferences and values of their bosses and do the necessary at work. They strive to go beyond their call of duty and participate in meetings and projects which are outside of their job scope. They are motivated to learn what is like to be at the top and they always welcome new opportunities.
2. They are strategic in choosing the right environment for themselves
It is difficult to stand out when there’s a gap between the company’s requirement and your talent, capabilities, values. You are more likely to be valued in the space where you have the most experience and talent in and you are able to perform your best.
3. They are big-picture thinkers
Exceptional performers are able to accept additional tasks in their own stride and do not complain. They understand the big picture behind the tasks that need to be done. They tend to anticipate what is required and execute them without being told. They prioritise...
Every company and team will have their own culture and norms. Not conforming to the office norms might put you in a position outside of the inner circle. Keep in mind not to fall into your previous routine in another company. Observe and and acclimate yourself to the new culture for better success at your new job. From communication preferences, punctuality, break time, to work flexibility, processes and systems, you have to learn to adapt to the new changes, unless you would want to be excluded from the inner circle.
2. Not writing down notes
When you are into your new job, there is massive amount of information to absorb during the first couple of weeks. However, if you are not writing things down, your boss might deem you as not taking the orientation seriously. Writing notes is not about pleasing your boss but it allows you to refer back to your notes and internalise what you have learnt so that you are able to ask specific questions about what yo...